TAMI is finally here
The auto repair industry has a huge trust problem. Studies show that nearly 75% of car owners don’t fully trust their repair shop. Whether it’s fear of being upsold, confusion over technical terms, or plain uncertainty about what’s truly necessary. This lack of confidence creates stress for the owner every time a car goes to the shop.
At Under Hood Insights, we believe there’s a better way.
Why We Built TAMI
TAMI was developed with one purpose: to empower the car owner. By bringing knowledge directly to the customer, we close the information gap that causes so much distrust.
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- If your shop is doing the right thing, TAMI confirms it. You leave feeling reassured.
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- If your shop is overselling or recommending unnecessary services, TAMI shows you what’s extra. You can make an informed choice — even if that means finding a new shop.
Either way, the car owner wins and honest shops are rewarded.
Transparency Creates Trust
Our campaign, “From Transparency to Trust” reflects this mission. The moment car owners see the truth behind their estimate, they feel empowered. That empowerment builds trust in their decisions and in the repair process.
Transparency isn’t about attacking shops. It’s about building confidence so that customers and shops can meet on equal ground.
A Monumental Problem, An Elegant Solution
With 3 out of 4 customers distrusting the repair process, this is a monumental challenge to solve. But it’s also an opportunity. By using technology like TAMI to make estimates clear and honest, we can shift the entire industry toward fairness, confidence, and trust.
From transparency comes trust. And from trust comes stronger relationships between shops and their customers. That’s TAMI.
| Claim | Supporting Reference(s) |
|---|---|
| ~75–78% of car owners don’t trust their mechanic/shop | A Consumer Affairs survey: 78% of people said they distrust their mechanic to some degree. (ConsumerAffairs) |
| In AAA’s survey, many drivers believe shops recommend unnecessary services or overcharge | Survey: “Most U.S. Drivers Leery of Auto Repair Shops” — 64% of drivers do not trust repair shops; top concerns: unnecessary services (76%), overcharging (73%). (AAA Newsroom) |
| Transparency is “very important” when choosing an auto repair shop | From a Maru public opinion poll / Meineke eInspection: ~70% of consumers say transparency is very important when selecting a repair shop. (PR Newswire) |
| Drivers experience anxiety about repair shops, often tied to distrust | A AAA-based study: 72% of drivers felt anxiety around visiting repair shops; 61% of respondents linked that anxiety to distrust of mechanics. (Workshop Mate) |
| A large fraction of people feel frustrated by lack of transparency about repairs/costs | A recent study (Jerry.ai) found ~65% of vehicle owners say they’ve felt frustrated due to lack of transparency around what repairs and other services cost. (Jerry AI) |
